Last Updated: February 2026
At Midvan Collision ("we," "us," or "our"), we value your trust. We are a local, family-run business in Burnaby, BC, and we respect your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We collect two types of information: information you provide to us directly, and information we collect automatically to help our website run smoothly.
A. Information You Provide (Estimates & Contact)
When you fill out our "Free Estimate" form or contact us via email, we collect the personal details necessary to provide you with a quote or schedule repairs. This typically includes:
- Your Name
- Phone Number and Email Address
- Vehicle Information (Year, Make, Model, VIN)
- Photos of vehicle damage
- Insurance details (if processing an ICBC claim)
B. Website Usage Data (Analytics)
We use a custom, first-party analytics system to understand how visitors use our website. Unlike many other sites, we do not send this data to third-party advertising giants like Google or Facebook. This data stays on our private server.
If you consent to our analytics banner, we may collect:
- Device Information: Whether you are on a mobile phone, tablet, or desktop.
- Screen Resolution: This helps us ensure our site looks good on your specific screen size.
- Page Activity: Which pages you visited and how long you stayed.
- Referrer: How you found us (e.g., a Google search or a link from Facebook).
We do not use this data to identify you personally; we use it strictly to improve our website experience and business services.
2. How We Use Your Information
We use your information for legitimate business purposes only:
- To provide accurate repair estimates and schedule appointments.
- To communicate with ICBC or your private insurance provider regarding your claim (with your permission).
- To improve our website's layout and content based on user behavior.
- To contact you regarding the status of your vehicle repair.
3. Data Sharing & Disclosure
We do not sell your personal data.
We will never sell, rent, or trade your personal information to third parties for marketing purposes. We only share data when necessary to perform our services, such as:
- Insurance Providers: Sharing vehicle details and photos with ICBC or private insurers to process your claim.
- Service Providers: We use trusted tools (like Uploadcare) to securely handle the photos you upload for estimates.
- Legal Requirements: If required by law to comply with a subpoena or legal process.
4. Cookies & Consent
We use a small file called a "cookie" (or local storage) to remember if you have visited us before and to respect your analytics preferences.
When you first visit our site, you will see a banner asking for your consent. If you decline, we will not track your specific device details or screen resolution. You can change your preference at any time by clearing your browser cookies.
5. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses SSL encryption (HTTPS) to ensure that data sent between your browser and our server is secure.
6. Your Rights
You have the right to request access to the personal information we hold about you, or to request that we delete it. If you wish to do so, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Midvan Collision
4449 Dawson St, Burnaby, BC V5C 4B8
Email: midvancollision@gmail.com
Phone: (604) 294-1728